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We broke it down into digestible steps to complete your game plan for one week, two days, the day of and the day after your open house.
I always secure my open house about one week prior. If you don’t have your own listings, ask other agents in the office if you can run an open house at one of their listings. Most will be happy to oblige because it’s free marketing for their listing. Underpriced or unique listings are ideal candidates for open houses, but look for listings that align with your market niche. Running an open house at a mansion might sound fun, but it won’t help your business if you focus on new or move-up buyers.
Ok, so now you’re excited. You have secured your open house! Now what? Research, research and more research! Knowing everything about the listing is impossible, so your goal should be to minimize as many “I’m not sure/I don’t know” responses as possible. At a bare minimum, print off and study the MLS sheet to learn about property disclosures, surveys, septic permits, upgrades and any standout features (or drawbacks!) of the home and property. The goal of your open house might not be to sell the listing, but it’s crucial to know as much as possible about the home.
Here are some crucial details you should memorize:
Once you get the green light, call the listing agent to learn as much as possible about the home and property. This shows the listing agent that you are responsible as you are asking probing questions. Here are a few key questions to ask them:
Now that you’re an expert on the home, it’s time to start marketing your open house. Use the information you gathered about the home to develop a hook for your open house marketing. For example, if the home is listed below market value or has rare or unique amenities or architectural style, highlight that in your marketing.
How you market your open house will vary depending on your market, but here are the tried and true methods I use:
Create a one-page flyer (front and back) with the necessary details for the buyer. This flyer will be a critical marketing asset for your open house. When you make your introductions, hand them out to each guest. Business cards get lost, and guests are more likely to hold on to a full-page flyer.
Since buyers have access to most of the home’s data on Zillow, here are three key details about the home you can add to your flyer to add value:
Your flyer should also be printed on high-quality, full-color paper. This is the first marketing piece they will receive from you, so quality matters. First impressions are everything in real estate.
In addition to my one-page flyer, I print out a sheet with the neighborhood’s active, recently sold, and coming-soon properties. The local market almost always comes up in conversations with guests, so having something to hand them that summarizes the data is helpful.
I always visit the neighborhood in person a day or two before your open house. This allows me to find good spots to place my signs and chat with neighbors, who can be a goldmine of insider information about the neighborhood. It’s also an excellent way to introduce myself and invite them to my open house.
If my open house is on a Sunday, I try to get my signs up Friday evening to capture commuter and nighttime traffic. I generally start at major intersections nearby and add signs strategically along the route to the home.
Do not skimp on sign quality—spend a few extra dollars here! Include your headshot and contact information on each sign, even directional signs, to help build your name in the neighborhood.
In addition to market knowledge and motivation, dressing appropriately for your open house is one of the best ways to make a first impression that will get phone numbers. Being dressed well will also increase your confidence and chances of generating leads.
Your goal is to appear professional and competent but never too formal. I prefer smart casual, which means wearing a blazer with a dress shirt and slacks but no tie. I also add a clean shave and a spray of cologne for good measure!
If you put the signs out days before or the morning of, check to see if they are still there. Signs can get knocked down by the wind or vandalized by teenagers. Kids once turned all my signs in the wrong direction!
You should arrive at the property one hour before the start time. If it is occupied, ask the listing agent if you can have access for at least 30 minutes before conducting your preparation.
When entering the property, turn the lights on in every room and make sure the temperature is appropriate. This might include opening windows or patio doors to let in a breeze in balmier climates. After you turn on the lights and ensure the temperature is appealing, walk the property and view it as if you were the buyer. Does it look and feel inviting?
You may also want to experiment with music and scented candles to create the right ambiance for your guests. Let the home guide you. A home with a gorgeous backyard is crying out to have the back door open to lure people outside to see the home’s best feature.
Find a good location for your marketing materials, such as business cards, flyers and sign-in sheets. A console table near the entry is ideal. Offering refreshments on your marketing table is an excellent way to make your open house more inviting. Make sure to provide snacks and beverages to appeal to all tastes, and be mindful of allergies.
As potential clients arrive, greet them with a smile and make eye contact. This is an easy way to build rapport quickly. People want to work with people they like. A warm, genuine smile is the first step to a lasting relationship.
Ask easy questions to break the ice and disarm your guests. Focus on them, not you. I always ask their names first and only give them my name after they ask. This puts people at ease and reassures them that you are there to help, not sell.
Ask them about the traffic, how easy it was to find the home, or what they know about the neighborhood. Let the conversation flow naturally.
After you’ve broken the ice, hand them your flyer and tell them they can explore the listing independently. Tell them to take their time exploring, be comfortable and ask as many questions as they’d like. I like to tell them there will be a test when they finish the tour. This one always gets a laugh!
When they have completed the walk-through, ask them for their honest opinion of the home. Could they see themselves living there? If the answer is no, ask them why not. If yes, engage them in casual conversation about what they want. This is a fact-finding mission, not a sales mission. You aim to learn how you can help them solve their real estate problem.
At this point, I will ask who is helping them with their home search – a softer way to ask if they already have an agent. If they are working with an agent, they still get the five star Tom treatment.
When your follow-up conversation winds down, ask them to confirm their contact information, including the spelling of their name.
It’s essential to write down as many details about your leads as possible. As soon as your last guest leaves, write down as many details for each lead as you can remember while the information is still fresh in your mind.
This information will help you segment your leads in your CRM, craft better follow-up messages and form personal connections with them when you meet them. Who doesn’t like someone who remembers their name, their dog’s name or their favorite baseball team?
When the open house is over, walk through the home and outdoor spaces to ensure they are clean and exactly as they were when you arrived. Close and lock all doors and windows, and turn off all the lights. Don’t forget to put the key back in the lockbox and ensure it’s closed securely!
Use your sign-in sheets with the data you wrote down about each lead to add each lead to your CRM. The system you use to segment your leads is essentially a personal preference, but make sure you are at least segmenting by:
With open houses, the money is in the follow-up. The odds of your lead being interested in the home you held open are slim, so follow-up is critical. For leads I had a good conversation with, I generally call them and invite them to chat over coffee.
After you follow up with your leads, gather all the input from your open house visitors and put it into a spreadsheet for the listing agent to share with the homeowner. Here are some data points you might consider giving them:
This open house checklist will help you keep your open houses organized, stress-free and running smoothly.
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